Refund policy
At Bogykik, we strive to ensure complete satisfaction with our products. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must be in the original packaging, including all accessories and documentation.
2. Non-returnable Items
Gift cards
Downloadable software products
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
3. Return Process
To initiate a return, please contact our customer service team at support@bogykik.com with your order number and reason for return.
Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Please do not send your purchase back to the manufacturer without an RMA number.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@bogykik.com
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@bogykik.com with your order number and details of the defect or damage.
7. Return Shipping
Shipping costs must be covered by the buyer in the following situations
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but were found by BOGYKIK quality control to be in working condition
- Returning defective items using international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
BOGYKIK is not liable for
- Loss of data incurred from the use of BOGYKIK products
- Returning personal items sent to BOGYKIK
When returning items with a prepaid shipping label provided by BOGYKIK, BOGYKIK takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. BOGYKIK does not provide refunds for items damaged in transit for non-quality-related warranty claims.
We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We do not guarantee that we will receive your returned item.
Contact Information
For any questions related to returns and refunds, please contact us at:
Email: support@bogykik.com
Phone: +86 17302663456
Thank you for shopping with Bogykik. We value your business and are committed to providing you with the best possible service.